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Privacy Policy - GDPR

1. Who We Are
Nestado.com is an online platform designed to facilitate direct communication between travelers and property owners or managers, eliminating intermediaries and hidden fees. Our website address is: https://nestado.com.

2. What Personal Data We Collect and Why

For All Users:

  • Basic Registration Data: Name, Surname, Email, Password.

  • Profile Information:

    • “About Me” section where users can describe themselves.

    • “I live in” section specifying their location.

    • Languages spoken.

    • Phone number and mobile number.

    • Website (if available).

    • Social media URLs (Skype, Facebook, Twitter, LinkedIn, Pinterest, Instagram, YouTube).

For Property Owners/Managers:

  • Property Details: Address, map location (GPS coordinates), photos, descriptions, rental pricing, availability, cancellation policies, and other applicable rental policies.

  • Custom fields where owners can add additional property details.

For Communication Between Users (Owners & Guests):

  • Messages exchanged between users are stored for up to one year and then deleted.

For Unregistered Users (Contact Form):

  • Name, Email, Website URL (if provided), and the submitted message.

Technical Data & Cookies:

  • We collect IP addresses, browser details, and may use cookies to enhance website functionality and analytics.

  • Data from cookies is analyzed collectively and anonymously.

3. Legal Basis for Data Processing

We process personal data under the following legal bases:

  • User Consent: When users register, submit contact forms, or accept cookies.

  • Contractual Necessity: When users communicate for rental purposes.

  • Legal Obligation: When we must retain certain data for legal compliance.

  • Legitimate Interest: For improving services, security, and fraud prevention.

4. How We Use Your Data

We process personal data for the following purposes:

  • Account Management: To ensure users can register, log in, and manage their personal information.
  • Communication: To enable direct interaction between property owners and travelers.
  • Analysis & Optimization: To improve website performance and user experience.
  • Security: To detect spam, prevent fraud, and enhance security.
  • User Engagement: To communicate with users regarding service improvements, feedback collection, promotions, and special offers.

Nestado.com does not sell or distribute your data to third parties.

5. Data Retention and Deletion

  • Comments: Stored indefinitely for moderation purposes.

  • Registered Users: Personal data is stored in the user profile. Users can edit or delete their information (except their username).

  • Messages: Stored for up to one year and automatically deleted thereafter.

  • Data Deletion Requests: Users can request deletion of their personal data, except for data required for legal, security, or compliance purposes.

6. User Rights Under GDPR

Users have the right to:

  • Access their personal data and request an export of all stored information.

  • Rectify inaccuracies in their data.

  • Request data deletion, except where retention is legally required.

  • Withdraw consent at any time for data processing based on consent.

  • Restrict processing in specific circumstances.

  • Lodge a complaint with a data protection authority.

Users can exercise these rights by contacting us at: support@nestado.com.

7. Data Security

Personal data is protected through modern encryption systems and hosting security measures. We conduct regular reliability checks on property owners and listings to maintain trust and platform integrity.

8. Third-Party Services & Plugins

We use external services for better functionality, including:

  • Gravatar (Privacy Policy) – Profile picture display.

  • Google Analytics (Privacy Policy) – Traffic analysis.

  • Smush (Privacy Policy) – Image optimization, uses Stackpath CDN, which logs IP addresses for seven days.

  • Polylang, Slider Revolution, WP Super Cache, WPBakery, WPMail SMTP, UpdraftPlus, and other plugins may process data for performance optimization.

Additionally, third-party services embedded on our site may collect data, such as:

9. Cookies Policy

Cookies are used to:

  • Enhance Functionality: Store temporary settings, login sessions, and user preferences.

  • Analytics: Collect anonymous traffic insights.

  • Third-Party Services: Some plugins may set cookies for improved performance.

Cookies are not used for advertising or tracking individual users.

10. Privacy Policy Updates

This policy may be updated periodically to comply with legal or operational changes. Users with registered accounts will be informed via email when significant updates occur.

11. Contact Information

For questions or concerns about this Privacy Policy or your data, please contact us at:
support@nestado.com